FAQ / Technical Support

A copy of original proof of purchase must be submitted for any Warranty Service and defective unit must be shipped, prepaid, for any service or replacement.
Please call 866-707-1854 for Warranty/Replacement information.


Shredder will not
turn on.
a. Make sure the shredder is plugged in.
b. Make sure the slide switch is in the Auto On position.
c. Make sure the unit has not overheated. See the OVERHEATING section.
d. Make sure the bin is empty and properly inserted. The Yellow Bin Full LED will be illuminated if the bin is full.
Paper is jammed in
the auto feed tray.
1. Reverse the jammed paper by sliding to Manual Reverse.
2. Flip the safety cover up and remove jammed paper.
3. Close the safety cover.
4. Insert paper into the auto feed tray to resume normal operation.
Paper is jammed in
the manual entry.
If a paper jam is detected in the manual slot the shredder will stop running. Use the Manual Reverse position to dislodge the jammed paper.
Shredder suddenly
stops while shredding.
a. Make sure the unit has not overheated. See the OVERHEATING section.
b. Make sure the bin is not full. See the BIN FULL section.
Shredder does not pull paper from the auto feed tray. a. Check that all staples are at the top of the page, furthest away from the shredder opening.
b. Check that the paper is not folded or unsupported materials are in the auto
feed tray.
c. Reduce the number of sheets in the tray.
I need more shredder bags and lubrication sheets. Please call our support team at 866-707-1854 and we will be happy to sell you a few more. Don’t be afraid to use the shredder while you are waiting for more lubrication sheets. Missing one or two oiling cycles will not damage your BOXIS®.
My BOXIS® stopped working and I do not know what is wrong. What now? We can help. You are covered by a comprehensive 1 year warranty. Call us at 866-707-1854 and we will trouble shoot you issue over the phone and if we cannot fix the issue we will send a technician to repair the unit.
The packaging says I need to keep the box and all the internal packaging.  How long do I need to keep this for? We request that you retain all the materials for 14 days. We are confident you are going to love your BOXIS®, but just in case there is a need to return the unit it is important that you keep the packaging. Thanks!