faq / technical support
Please call our technical support line at 866-707-1854 for any inquiries and warranty information.
Shredder will not turn on. |
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Paper is jammed in the auto feed tray. |
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Paper is jammed in the manual entry. | If a paper jam is detected in the manual slot the shredder will stop running. Use the Manual Reverse position to dislodge the jammed paper. |
Shredder suddenly stops while shredding. |
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Shredder does not pull paper from the auto feed tray. |
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I need more shredder bags and lubrication sheets. | Our customer support team would be happy to assist you with purchasing lubricant sheets and shredder bags that fit your shredders needs. Please call us for assistance at 866-707-1854. Do not be afraid to use your shredder while you are waiting for more lubricant sheets. Missing one or two oiling cycles will not damage your boxis® paper shredder. |
My boxis® stopped working and I do not know what is wrong. What now? | Please call us to troubleshoot your shredder at 866-707-1854. If we are unable to correct the problem, we will go over your shredders warranty coverage. |
The packaging says I need to keep the box and all the internal packaging. How long do I need to keep this for? | We request that you retain all the materials for 14 days. We are confident you are going to love your boxis®, but just in case there is a need to return the unit it is important that you keep the packaging. Thanks! |