FAQ / Technical Support

A copy of original proof of purchase must be submitted for any Warranty Service and defective unit must be shipped, prepaid, for any service or replacement.
Please call 866-707-1854 for Warranty/Replacement information.

 For Boxis® RS700
How do I switch the unit on?  Make sure the power cord is properly plugged into the wall and the BOXIS® AutoShred®. Please confirm that the power at that plug is actually working. The master power switch is located on the right side of the cabinet. When the switch is turned on, the LCD shows AUTO and the machine enters into AUTO mode. In the Auto mode, the shredder stands ready to shred paper either by auto or manual feed.
My BOXIS® is jammed.  How do I remove the jammed paper? To remove a paper jam simply run the BOXIS® in reverse for 3 seconds, then open the feeder tray doors and remove the jammed paper.
How do I stop the “Lubricate” flashing on the LCD? I have already run a shredder lubrication sheet through the BOXIS®. Simply hold down the Lubricate button for 3-7 seconds. You will hear a beep, and the internal motor counter will be reset to zero.
The feeder trays have been locked, and we can not remember the code that was used? How do we open the feeder trays without a code? The BOXIS® RS700 comes with two over ride keys just for such an event. The over ride key is normally held by a trusted member of the team in a secure place. Ask around in your organization who holds these keys. Once you have the key simply insert it into the over ride lock on the right side panel, and the feeder tray will be unlocked, and the security pin cleared.  You can proceed with normal shredding operations at this time.
I need more shredder bags and lubrication sheets. Please call our support team at 866-707-1854 and we will be happy to sell you a few more. Don’t be afraid to use the shredder while you are waiting for more lubrication sheets. Missing one or two oiling cycles will not damage your BOXIS®.
My BOXIS® stopped working and I do not know what is wrong. What now? We can help. You are covered by a comprehensive 2 year warranty. Call us at 866-707-1854 and we will trouble shoot you issue over the phone and if we cannot fix the issue we will send a technician to repair the unit.
The packaging says I need to keep the box and all the internal packaging.  How long do I need to keep this for? We request that you retain all the materials for 14 days. We are confident you are going to love your BOXIS®, but just in case there is a need to return the unit it is important that you keep the packaging. Thanks!

 

 For Boxis® AF300
Unit does not
power up
a. Make sure that the power cord is properly plugged into the shredder.
b. Make sure the Power LED is ON.
c. Make sure there is no paper jam (see “Clearing A Jam”).
d. Make sure the wastebasket is properly closed.
e. Check to see if the shredder has overheated (see “Overheating”).
Paper jam Press and hold the “Reverse” button to back paper out of the paper entry. Try gently pulling on the paper to
remove it from the shredder. Alternate between forward and reverse, as needed, until the jam clears.
Power turns off while shredding. This unit is equipped with a motor overload protection circuit, which may terminate power automatically if the unit exceeds the maximum run time (see “Overheating”), if the shredding capacity has been exceeded, or a major jam has been detected (see “Clearing A Jam”).
Shredder works but paper does not feed through. a. Make sure that the waste bin is not overfilled.
b. Make sure the feed rollers are cleaned and free of dust. If rollers are worn, please call product support for replacement information.
I need more shredder bags and lubrication sheets. Please call our support team at 866-707-1854 and we will be happy to sell you a few more. Don’t be afraid to use the shredder while you are waiting for more lubrication sheets. Missing one or two oiling cycles will not damage your BOXIS® AutoShred®.
Shredder shreds fewer sheets than listed capacity. Cutting blades should be lubricated (see “Care & Maintenance”).
My BOXIS® stopped working and I do not know what is wrong. What now? We can help. You are covered by a comprehensive 1 year warranty. Call us at 866-707-1854 and we will trouble shoot you issue over the phone and if we cannot fix the issue we will send a technician to repair the unit.
The packaging says I need to keep the box and all the internal packaging.  How long do I need to keep this for? We request that you retain all the materials for 14 days. We are confident you are going to love your BOXIS®, but just in case there is a need to return the unit it is important that you keep the packaging. Thanks!

 

 For Boxis® AF100
Shredder will not
turn on.
a. Make sure the shredder is plugged in.
b. Make sure the slide switch is in the Auto On position.
c. Make sure the unit has not overheated. See the OVERHEATING section.
d. Make sure the bin is empty and properly inserted. The Yellow Bin Full LED will be illuminated if the bin is full.
Paper is jammed in
the auto feed tray.
1. Reverse the jammed paper by sliding to Manual Reverse.
2. Flip the safety cover up and remove jammed paper.
3. Close the safety cover.
4. Insert paper into the auto feed tray to resume normal operation.
Paper is jammed in
the manual entry.
If a paper jam is detected in the manual slot the shredder will stop running. Use the Manual Reverse position to dislodge the jammed paper.
Shredder suddenly
stops while shredding.
a. Make sure the unit has not overheated. See the OVERHEATING section.
b. Make sure the bin is not full. See the BIN FULL section.
Shredder does not pull paper from the auto feed tray. a. Check that all staples are at the top of the page, furthest away from the shredder opening.
b. Check that the paper is not folded or unsupported materials are in the auto
feed tray.
c. Reduce the number of sheets in the tray.
I need more shredder bags and lubrication sheets. Please call our support team at 866-707-1854 and we will be happy to sell you a few more. Don’t be afraid to use the shredder while you are waiting for more lubrication sheets. Missing one or two oiling cycles will not damage your BOXIS®.
My BOXIS® stopped working and I do not know what is wrong. What now? We can help. You are covered by a comprehensive 1 year warranty. Call us at 866-707-1854 and we will trouble shoot you issue over the phone and if we cannot fix the issue we will send a technician to repair the unit.
The packaging says I need to keep the box and all the internal packaging.  How long do I need to keep this for? We request that you retain all the materials for 14 days. We are confident you are going to love your BOXIS®, but just in case there is a need to return the unit it is important that you keep the packaging. Thanks!